Ware Priory has clinched victory at the prestigious Guides for Brides Customer Service Awards held on March 27, 2025. Guides for Brides is one of the UK’s biggest wedding planning platforms, providing couples with invaluable online guidance and recommendations for fantastic wedding suppliers and venues both in the UK and abroad.

 

The Guides for Brides Customer Service Awards are designed to recognise and celebrate exceptional customer service within the wedding industry. This year, we received an overwhelming number of entries from businesses across the country, making this win all the more impressive. The winners were selected by a prestigious panel of industry experts.

 

Nikita Thorne, Guides for Brides’ Head of Strategy and Host for the evening said: “For 30 years, Guides for Brides has championed excellence in the wedding industry, educating businesses on the evolving needs of modern couples and the paramount importance of exceptional customer service. These awards are a testament to the dedication and talent within our industry. Every business that has been recognised, whether a shortlisted business or finalist, should be extremely proud!”

 

Kerry Mavris the Sales and Operations Manager from Ware Priory said: “We are absolutely thrilled and honoured to receive the Customer Service Award for Waterside Wedding Venue of the Year at Ware Priory. This achievement is a testament to the incredible dedication and hard work of our entire team, who always go above and beyond to ensure every couple’s special day is as perfect as they’ve imagined. We pride ourselves on offering a unique, personal touch, creating unforgettable moments by the beautiful waterside setting of our historic venue. Each event is a collaboration, and we are deeply grateful to our clients who trust us with their most memorable day. Their kind words and support have been instrumental in making this recognition possible. This award is not just for our venue but for everyone who plays a role in bringing love and joy to Ware Priory. We look forward to continuing to exceed expectations and create magical memories for years to come.”

 

This year’s Awards Ceremony also raised funds for Guides for Brides’ charity partners, Helen & Douglas House.